FAQs

Who manages the Business Rewards account?

Each account has a Business Rewards administrator who can manage the membership, book travel for members, and use Business Rewards Miles to book travel and view travel reports.

How do I manage my account and personal details?

Are Business Rewards Miles credited automatically after a flight?

How many members can a Business Rewards account have?

How do I book my rewards using my Business Rewards Miles?

Can I earn Miles on an unused ticket?

Why are my Business Reward Miles missing from my account?

How long do I have to wait before my Miles appear in my Business Rewards account?

How many Business Rewards Miles are needed to redeem an award flight?

If I issue an award booking before my Miles expire, can I refund the ticket later? Will I also receive all my Miles in my Business Rewards account again?

Can I pay for an online booking with my credit card if I am not travelling myself?

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