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FAQs

I have enough Skywards Miles – why can’t I upgrade online?

In order to upgrade the booking using Skywards Miles through Manage a Booking, eTickets need to be issued for all passengers. The flights also need to be operated by Emirates (for example, no codeshare flights), and the ticket must be issued by Emirates. The departure time of the flight you wish to upgrade should also be at least 6 hours ahead of the current local time in the departure city. The dates and flights on your eTicket should also match the dates and flights in your booking.

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