FAQs

There are 8 FAQs for Online Booking: Registration, Login, and Passwords.

Do I have to register with emirates.com before I can book online?

You may book online at emirates.com without registering. However, if you register with Skywards, you’ll be able to store your personal, travel, and credit card information in your profile, so there will be no need to re-enter the information the next time you log in and book travel on emirates.com. If you are not already a Skywards member, you may register at www.skywards.com.

How do I manage my account and personal details?

Skywards members can view their Skywards membership profile when they log in to emirates.com with their Skywards membership number and password.

Your personal and credit card details and your travel preferences are saved to your profile, so that you don't have to enter these details every time you log in to make a booking on the site.

Your personal information may be updated at any time by logging in and then selecting My Account from the menu. You can edit personal details on your account page.

How can I view my itineraries?

You may view your past and latest active itineraries on your Skywards account page, which you can access by logging in to your Skywards account. If you are not a Skywards member, you can view your itineraries by visiting the Retrieve a Booking page.

What if I forget my log in details?

If you’ve forgotten your Skywards number, click on Forgot your Skywards number? on the login page for instructions on how to retrieve your information.

What should I do if I forget my password?

If you’ve forgotten your password, click Forgot Password? on the login page. You’ll be able to view the password hint you provided when you registered, or you can have your password emailed to the email address in your profile.

Alternatively, you can call your Skywards Service Centre for assistance.

What is a password hint?

When you register online, you are required to enter a password hint to help you remember your password. If you have forgotten this password, select this option on the login page to see your hint.

What if I don’t have a password to log in?

If you don’t have a password for log in on skywards.com, click on Don’t have a Password? on the login page for instructions on how to retrieve your information.

How can I log in to emirates.com if I have forgotten my Skywards member number?

If you’ve forgotten your emirates.com user name, click on Forgot your Skywards number? on the login page for instructions on how to retrieve your information.

You may also send an email containing your full name and user name to skywards@emirates.com.