Packages
Q. How do the packages give me flexibility in choice?
By giving you options to select where to fly and where to stay:
We offer you the choice of three South African destinations - Johannesburg, Cape Town or Durban, as a base camp for the 2010 FIFA World Cup™ South Africa. You can choose to stay in a range of accommodation depending on your needs. Regardless of which stadium your team’s match is being played at, you will be transferred from your hotel by bus, plane or both, to the stadium of play. This enables you to stay in the city of your choice and guarantees transfers to where your match is taking place.
Q. When is the right time to buy the package?
Packages will be available on a first-come, first-served basis and we suggest you book as early as possible to avoid disappointment.
Q. Can I buy only part of the package?
Our 2010 FIFA World Cup South Africa™ packages include:
- Return First, Business or Economy Class airfares to/from South Africa
- Accommodation in a 2, 3, 4 or 5-star hotel at your chosen base camp
- Transfers to/from airport, hotel and stadiums by bus or plane
- World Cup match ticket(s)
These components are inclusive and cannot be sold partially or separately.
Q. What information do I need to provide when booking my package?
As the Applicant, you will need to provide your personal information, as indicated below, within the Ticket Application. Your guests will also be required to provide their personal information in order to complete the application. In all cases, each Applicant and guest will need to provide the following details:
- Title
- First Name
- Surname
- Date of Birth
- Nationality
- Passport Reference
As the Lead Name you will also need to provide the following details:
- Home Address (must be a street address, not a P.O. Box)
- Contact Details (email and telephone number, ideally a mobile/cell number)
Teams
Q. Which Teams are taking part?
There will be a total of 32 national teams participating in the 2010 FIFA World Cup South Africa™ including South Africa (the host nation). The remaining 31 teams are determined based on their success in qualifying matches taking place around the world throughout 2009.
Emirates® is offering the opportunity to follow one of 21 teams:
Argentina, Australia, Brazil, Denmark, England, France, Germany, Greece, Italy, Japan, Mexico, Netherlands, New Zealand, Russia, Serbia, Slovakia, South Africa, South Korea, Spain, Switzerland, USA.
Q. How will I know where my team is playing?
The FIFA World Cup™ final draw will be announced on December 4, 2009. We will update you with details on where your team will be playing their group level matches. The tournament will be staged at 10 venues across nine South African cities: Bloemfontein, Cape Town, Durban, Nelspruit, Port Elizabeth, Polokwane, Pretoria, Rustenburg, and Johannesburg, which has two stadiums. See our match schedule
Q. Can I change my Team to follow a different National Team?
Once you have selected to a follow a national team made available under our 21 Team Specific Series packages, you will not be able to move or change to follow a different national team. See our Team Specific Packages available.
Q. What happens if the team I am following does not make it to the match I have bought tickets for?
If your team fails to qualify for the 2010 FIFA World Cup South Africa™, you will be refunded the amount paid, less 10% of the value of the package you have purchased. Customers who pay with their VISA card receive a 95% refund instead of a 90% refund in the event their team does not qualify.
If your team is eliminated and your Team Specific Series includes rounds after your team has been knocked out, you will follow the winning team – as indicated below.
| TOURNAMENT STAGE | Match Ticket(s) received as per your: TEAM SPECIFIC SERIES |
|---|
| Your team participates in this stage | Your team does not participate in this stage |
|---|
| Group Matches | Ticket(s) included in Group Matches (all qualifying teams will play their corresponding 3 Group Matches) |
| Round of Sixteen Match | A ticket for your team's Round of Sixteen | A ticket for the Round of Sixteen Match of the winner of your team's group |
| Quarter-Final Match | A ticket for your team's Quarter-Final Match | A ticket for the winner of the Round of Sixteen Match you attended |
| Semi-Final Match | A ticket for your team's Semi-Final Match | A ticket for the winner of the Round of Quarter-Final Match you attended |
| The Final | A ticket to the final |
Travel
Q. What if Emirates® doesn’t fly from my city?
Emirates' ever expanding network means we now fly to more than 100 cities across six continents. Emirates® FIFA packages are available for departure from selected departure airports from the countries below. If we do not fly to your local city, you may consider making your own travel arrangements to the nearest Emirates® gateway.
Choose from the country list below to book a package departing from selected airports:
| Australia, Bahrain, Bangladesh, China, Cote D'Ivoire, Cyprus, Egypt, Ethiopia, Ghana, Hong Kong, Indonesia, Iran, Ireland, Jordan, Kenya, Kuwait, Lebanon, Lybia, Malaysia, Maldives, Malta, Mauritius, Morocco, New Zealand, Nigeria, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Seychelles, Singapore, South Korea, Sri Lanka, Sudan, Syria, Tanzania, Thailand, UAE, Uganda, UK, USA, Yemen. |
Q. When do I travel to South Africa and how long for?
Emirates® World Cup packages are specifically designed to ensure your travel, accommodation, and World Cup Match is spread into the right number of days promising a comfortable and unforgettable experience. All packages feature pre-arranged dates for Emirates® flights, airport transfers, accommodation, and ultimately transport to match stadiums.
Packages which include Group Match stages fall into one of three possible sets of dates, to be determined once FIFA’s final draw takes place on the December 4, 2009, revealing full group match schedule.
See chart below illustrating three possible sets of dates corresponding to Team Specific Series packages.
| Team Specific Series | Three possible sets of dates |
|---|
| Set 1 | Set 2 | Set 3 |
|---|
| TSS1 (Group Match 1) | 10-15 Jun | 11-16 Jun | 12-17 Jun |
| TSS1 (Group Match 2) | 15 -20 Jun | 16-21 Jun | 17-22 Jun |
| TSS1 (Group Match 3) | 20-25 Jun | 21-26 Jun | 22 -27 Jun |
| TSS2 (Group Match 1 & 2) | 10-20 Jun | 11-21Jun | 12-22 Jun |
| TSS2 (Group Match 2 & 3) | 15-25 Jun | 16-26 Jun | 17-27 Jun |
| TSS3 (Group Match 1, 2 & 3) | 10-25 Jun | 11-26 Jun | 12-27 Jun |
| TSS5 (GM 1, 2, 3, Round of 16, Quarter-Final) | 10 Jun-05 Jul | 11 Jun -06 Jul | 12 Jun- 07 Jul |
| TSS7 (GM 1, 2, 3, Round of 16, Quarter-Final, Semi-Final & Final) | 10 Jun-12 Jul | 11 Jun -13 Jul | 12 Jun- 14 Jul |
Match Specific packages include tournament stages ranging from Round of 16 through to the Final. Dates for Match specific packages are set and will not change.
See chart below illustrating Match Specific dates packages, to remain unchanged:
| Match Specific | Dates |
|---|
| 1 Round of 16 | 25 - 30 Jun |
| 1 Quarter- Final | 30 Jun - 05 Jul |
| Semi-Finals (both matches) | 05 - 09 Jul |
| Semi-Finals (both matches) & Final | 05 - 12 Jul |
| Final | 09 - 12 Jul
10 - 13 Jul |
Q. What if we have specific dates we wish to travel?
If you wish to depart for South Africa or return home on different dates, Emirates® flights can be tailored to meet your requirements; however your airport transfer(s) may not be available if your arrival and/or departure date ends up being different from your chosen package. We also cannot extend or shorten the accommodation booked under your chosen package. You will need to source any additional accommodation yourself if that falls outside package inclusions or forfeit unused nights.
Match tickets, accommodation and transfers are fixed dated as per World Cup packages.
Q. What if we booked our package and now wish to change our travel dates?
The same as above applies, only if you’ve already booked your World Cup Package and wish to change your Emirates® flights, passengers will incur a per person USD 300 service fee, subject to flight availability. The amendment fee applies to changes made following FIFA’s final draw taking place on December 4, 2009. Amendments to Emirates® flights are free of charge prior to FIFA’s final draw.
Q. Can we upgrade our flights?
You are permitted to upgrade your Emirates® flights to a higher class of travel. For example if you’ve booked your package to fly Emirates® in Economy, then an upgrade to Business or First Class is possible, however you must travel in the same class on all sectors. Hence if you fly Business Class to South Africa, you must also travel Business Class on your return sector from South Africa. Upgrade charges apply when doing so however no service fee will apply. Downgrading to a lower booking class is not permitted.
Accommodation and transfers
Q. What are my accommodation options in South Africa?
Emirates® has held a number of hotels ranging from 2-star to 5-star spread across the three Base Camps; Johannesburg, Durban, and Cape Town throughout the tournament. The choice is yours; simply decide your preference of accommodation when booking your package.
It is important to note whilst accommodation is offered in all our packages, availability per region or base camp is limited and put on first come first serve basis. Match Specific packages are likely to see a higher demand for accommodation near to a specific stadium; a good example is the World Cup Final, as we already know which venue the match will be held at.
Q. Can I change my Base Camp?
Once you have selected one of three cities (Johannesburg, Cape Town, Durban) as your chosen Base Camp you will not be able to move or change your location (Base Camp) including accommodation booked under package.
Q. Are meals also included?
All accommodation is on a room only basis. All meals are taken at your own expense.
Q. Will my travel expenses from hotel to stadium be included?
Yes, regardless of which stadium your team’s match is being played at, you will be transferred from your accommodation by bus, plane or both, to the stadium of play. This enables you to stay in the city of your choice and guarantees transfer arrangements to any corner of the country where your team’s next match is taking place. For example, if you are based in Cape Town and your team’s match takes place in Johannesburg, you will be provided return transfers from your accommodation by plane and bus, to the stadium of play.
Tickets
Q. When do I receive my tickets?
Travel Documents, including Emirates® air tickets, transfer and accommodation vouchers will be sent to you by e-mail (if you have booked online or given us an e-mail address we may use to contact you) or by e-mail to your travel agent (if you booked via your travel agent in which case all communications will be sent to your travel agent), approximately four weeks prior to travel.
FIFA Match tickets will be made available for collection at the Base Camp Registration Desk located in Cape Town, Johannesburg and Durban. The ticket holders must be physically present at the Registration Desk to collect their match tickets and passports will be required for identification purposes when collecting your match tickets.
The location of the registration desk at each base camp will be communicated by e-mail (if you have booked online or given us an e-mail address we may use to contact you), by post or by telephone (unless you booked via your travel agent in which case all communications will be sent to your travel agent), approximately four weeks prior to travel.
Q. How many Match tickets can I get hold of when I buy my package?
Our packages will allow a maximum of four tickets per match or four Team Specific Series tickets for the team of your choice. It is not possible to receive tickets to more than one match on the same day.
Q. What type of match tickets are on offer? Are they premium seats within the stadium?
The Emirates® 2010 FIFA World Cup South Africa™ packages provide CAT01 tickets for all matches, at any of the participating stadiums. Please see diagram below depicting CAT01 seating in blue:
Q. I want to watch the game but my wife doesn’t. Can I buy part of the ticket?
Packages are inclusive of match tickets and cannot be sold partially or separately. Emirates® offers 13 varieties of World Cup packages to help you choose number of match tickets required to experience the excitement.
Q. How can I assure my match tickets are authentic?
As the official partner of 2010 FIFA World Cup South Africa™ we guarantee:
- All tickets sold by Emirates® are guaranteed authentic.
- All tickets sold by Emirates® will be delivered in accordance to what specified in the order and in the terms and conditions of purchase.
Payment options & refunds
Q. Can I get a refund in case of an emergency?
If you cancel your FIFA Package you will be refunded as per the timelines mentioned below. After April 30, 2010, any cancelations will be 100% non refundable.
Once a package is canceled; Emirates® flights, accommodation, Match tickets, transfer arrangements cannot be utilized and all services will be voided immediately.
See chart below illustrating refund policy relating to cancelations & team specific non qualification:
| Refund policy / Non-qualification & Cancelation by You | Cancelation Charge |
|---|
| Team booked under Team Specific Series package fails to qualify | 10%* |
| Cancelation of World Cup Package on or before December 4, 2009 | 25% |
| Cancelation of World Cup Package on or before January 31, 2010 | 50% |
| Cancelation of World Cup Package on or before April 30, 2010 | 75% |
| Cancelation of World Cup Package on or after May 1, 2010 | 100% |
If you are entitled to a refund, please allow up to five weeks processing time, pending due verification.
Travel insurance providing medical, accident, baggage and cancelation protection in emergency circumstances is strongly recommended.
Q. Do package prices include tax or will I incur further costs?
Yes, all taxes are included in our packages, however, if increases via municipality and/or airport taxes occur any time prior to travel, you will be liable to pay in full, prior to your departure.
Q. What if I buy the package but don’t make it to the match? Can I get part-refund?
Match tickets are 100% non refundable, even in non attendance cases.
Q. Is there a reduced Package price for my child?
No. All prices apply to both adults and children.
Q. Can I pay for Package in Installments?
No. All packages must be paid in full.
Q. Can I use a relative's or friend's payment card to pay for my Package?
The Lead Name must be the payment card holder.
Passport & visas
Q. What happens if I don’t get a visa for South Africa but have already bought the package?
It is your responsibility to ensure that all those traveling with you have a valid passport and any necessary visas to South Africa and/or countries transiting through (if applicable). General information on passport and visa requirements should be checked with the South African Embassy or Consulate in your home country.
If you cancel your FIFA Package as a consequence, there will be no refund after April 30, 2010 and 100% cancelation fees will apply.
Q. Why do I need to provide my passport details?
Due to security reasons it is essential that the name, address and passport number of each ticket user shall be available for the relevant sources and authorities. The following information will be required:
- Name as in passport
- Date of birth
- ID / Passport number
- Nationality
Emirates® will forward all information received from its clients to FIFA, Football federation, Organising committee and/or Police authorities.
Emirates® urges the Client and all ticket holders to carefully read FIFA's terms and conditions for the World Cup 2010 as may be found on www.fifa.com.
Q. What happens if my personal details are incorrect or incomplete?
If your personal details are incorrect or incomplete you may be prevented from entering the stadium - please ensure you have filled all your personal details as carefully as possible.