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FAQs

Why are my Business Reward Miles missing from my account?

Business Rewards Miles may not be credited to your account for two possible reasons:

  1. The transaction is still being processed.

  2. The booking may not have been made online through Business Rewards and therefore was not recognised as a Business Rewards booking.

If you have Miles that have not been credited to your account, you can make a Business Rewards Retro Mileage Claim within 60 days from the relevant flight or transaction date, if you believe the flight qualifies.

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