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FAQs

I have enough Skywards Miles – why can’t I upgrade online?

In order to upgrade the booking using Skywards® Miles through Manage a Booking, eTickets need to be issued for all passengers. The flights also need to be operated by Emirates® (for example, no codeshare flights), and the ticket must be issued by Emirates®. The departure time of the flight you wish to upgrade should also be at least 6 hours ahead of the current local time in the departure city. The dates and flights on your eTicket should also match the dates and flights in your booking.

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