Emirates
Emirates2.1 Prices:
2.1.1 We reserve the right to alter the prices of any of the experiences shown on our website, in our brochures and other literature.
2.1.2 You will be fully advised of your tailor-made itinerary and pricing prior to the making of your booking. Unless otherwise noted, prices are per person, and include a flight plus one or more of the following: accommodation, tickets for tours, attractions or theme parks, airport transfers, airport services, car hire, or any other services as detailed in the itinerary.
2.1.3 Prices you see online may be different to prices offered over the phone, in our retail stores, or via a travel agent. Before you make a booking we will give you the up-to-date price of your chosen experience including the cost of any supplements, upgrades or additional facilities which you have requested. The price of any experience booked includes only the items specified in the Booking Form. Unless otherwise specified, it does not include items of a personal nature including, but not limited to, travel insurance, meals, optional excursions, passport, visas, cots and food for infants, laundry, room service and hotel extras (including early/late check-in/check-out fees), hotel car parking (where applicable), gratuities or taxes.
2.2 Hotel Meal Plans and Room Configurations:
Half-board or all-inclusive hotels/properties may base their inclusive meals on specific dining venues. When more than two people share a room the hotel may specify that this is based on the room's 'existing bedding' and not provide an additional bed as standard, although rollaway beds can often be booked at an additional charge.
2.3 Special Offers:
Some of our partners run special offers and a selection of these are outlined on our website. The special offers on the partner pages of our website are intended as a guide only and are subject to change. You will be advised of the full terms and conditions applicable to specific offers when you book and these may differ from these Conditions.
2.4 Special Offers:
2.4.1 Please note that in order to qualify for infant status an infant must be under two years of age on the date of their return flight.
2.4.2 Our website, brochures and other literature are our responsibility and do not commit Emirates airline to provide any services until you have received a Booking Confirmation.
2.5 Flight Discounts
How to avail of a flight discount with Emirates Dubai Experience
2.5.1 When purchasing your flights at the same time as Emirates Dubai Experience products you can enjoy, at Emirates Dubai Experience’s sole discretion, up to 10% discount on your airfare (taxes and other surcharges, such as seat selection charges, overweight luggage costs etc. are not discounted) (“Discount”), subject to this clause 2.5.
2.5.2 Subject to clause 2.5.3, you can avail of the Discount if you add at least two qualifying Emirates Dubai Experience products e.g., hotel stays, tours & attractions and airport services, to your cart prior to selecting your flights. For the avoidance of doubt, in the event the qualifying Emirates Dubai Experience products are added to the cart post the selection of the flights, the Discount would not be applicable to the flights selected.
2.5.3 The following exclusions apply to the provision of the Discount.
2.5.3.1 Tours & attractions marked ‘Pay at the Venue’ or ‘Free’;
2.5.3.2 Flight bookings made through Emirates Contact Centres or travel agents; and
2.5.3.3 Flights booked as a one-way journey.
2.5.4 For the avoidance of doubt, please note:
2.5.4.1 the Discount cannot be applied retroactively on flights already booked;
2.5.4.2 In the event the qualifying Emirates Dubai Experience products are removed from your cart, the Discount will be disapplied.
2.5.4.3 Hotels, tours & attractions which are not Emirates Dubai Experience products i.e. they are featured on other areas of the Emirates website and are booked and/or paid for directly with a third-party service provider cannot be added to your Emirates Dubai Experience itinerary and do not qualify towards the Discount; and
2.5.4.4 The Discount can be amended at any time at Emirates Dubai Experience’s sole discretion.
Action | Emirates Dubai Experiences Charge |
| Online | Contact Centre |
Refund of Flight Tickets | As per Emirates Conditions of Carriage Refunds for tickets booked through travel agent must be processed by issuing travel agent | |
Flight Tickets Reissue or Revalidation | As per Emirates Conditions of Carriage Refunds for tickets booked through travel agent must be processed by issuing agent unless first leg of journey has been flown | |
Amendment of Land Services* (Hotel, Transfers, Excursions, Tours) | No charge | No charge |
Cancellationof Land Services72 hours or more before scheduled arrival date (Hotel, Transfers, Excursions, Tours) | No charge | No charge |
Cancellationof Land Servicesless than 72 hours before scheduled arrival date (Hotel, Transfers, Excursions, Tours) | 100% of the cost of the services cancelled including VAT | 100% of the cost of the services cancelled including VAT |