Lounge | Membership Tier | Complimentary Guest |
flydubai Business Class lounge at DXB Terminal 2 | Gold & Platinum | None |
Emirates Business Class Lounge DXB Terminal 3, Concourse B&C (based on departure gate) | Gold | 1 adult or child |
Emirates First Class Lounge DXB Terminal 3, Concourse B&C (based on departure gate) | Platinum | 1 adult and 2 children under the age of 17 |
flydubai lounges outside of Dubai | Gold & Platinum | None |
Lounge | Membership Tier | Complimentary Guest |
Air Canada Maple Leaf lounge in Toronto and Montreal | Gold | 1 adult or child |
Air Canada Maple Leaf lounge in Toronto and Montreal | Platinum | 1 adult and 2 children (under 17) |
Domestic Journeys - Qantas Operated Flights | ||
Lounge | Membership Tier | Complimentary Guest |
Qantas Club Lounges | Gold | 1 adult |
Qantas Club Lounges | Platinum | 1 adult and 2 children (under 17) |
Qantas Domestic Lounges | Platinum | 1 adult and 2 children (under 17) |
International Journeys – Qantas Operated Flights | ||
Lounge | Membership Tier | Complimentary Guest |
Qantas International Business Lounges across Australia, Europe and Asia | Gold | 1 adult |
Qantas International Business Lounges across Australia, Europe and Asia | Platinum | 1 adult and 2 children (under 17) |
Qantas International First Lounges across Australia, Europe and Asia (where available) | Platinum | 1 adult and 2 children (under 17) |
Additional Checked Baggage Allowance by Membership Tier | |||
Membership Tier | IATA Piece Concept Routes on Economy and Premium Economy on Emirates Flights | IATA Piece Concept Routes on Business and First on Emirates Flights | IATA Weight Concept on Emirates Flights and flydubai Flights |
Silver | None | None | 12kg |
Gold | 1 piece of 23kg | 1 piece of 32kg | 16kg |
Platinum | 1 piece of 23kg | 1 piece of 32kg | 20kg |
The maximum allowance in any cabin shall not exceed 3 pieces of checked baggage. All sectors and flights in the Member’s travel itinerary must be at least Business Class or above to receive Business Class related baggage allowance benefits described above.
The Baggage Allowance Tier Benefits described in this section do not apply on flights operated by other airlines (including without limitation Codeshare Flights) or on tickets that include sectors operated by other airlines.
Travel Priority Benefits
Emirates is committed to safeguarding your Account, personal information and Miles balance. You must only purchase Miles through the Website and Emirates Contact Centres, and refrain from engaging with parties involved in unauthorized and illegitimate activities involving the sale of Miles and Reward tickets. These Programme Rules strictly prohibit the purchase of Miles and Reward tickets through unauthorized channels and, upon suspecting or otherwise identifying such purchase of Miles or Reward tickets, Emirates reserves the right to (i) void such Miles or Reward tickets without reimbursement to a Member, and (ii) terminate the Member’s Account. For the avoidance of doubt, any non-sanctioned and/or unauthorised accumulation of Miles by a Member, via any process whatsoever (including, without limitation, via the misuse and/or unintended exploitation of a Partner loyalty programme or points transfer scheme), shall constitute a breach of these Programme Rules and Emirates’ rights to void such accumulation and terminate Members’ Accounts shall apply.
Further conditions and fees applicable to Classic Reward tickets are set out below:
Fee conditions | Classic Flex Plus (Economy Class, **Premium Economy, Business Class and First Class) | Classic Saver (Economy Class and Business Class) |
---|---|---|
Maximum stay | 12 months | Three months |
Stopovers | Two stopovers permitted (one outbound plus one inbound) | One stopover permitted (Either outbound or inbound) |
Eligible flights | Valid on any Emirates Flight, subject to availability (Codeshare Flights are excluded) | Valid on any Emirates Flight, subject to availability (Codeshare Flights are excluded) |
Mixed Rewards | Combinations are permitted, but separate rules apply to each type of fare | Combinations are permitted, but separate rules apply to each type of fare |
Open‑jaw | Travel permitted to/from one city, returning to/from another city, within the same Emirates Skywards zone only | Travel permitted to/from one city, returning to/from another city, within the same Emirates Skywards zone only |
Ticket validity | Journey must commence within 12 months of ticket issuance | Journey must commence within 12 months of ticket issuance |
Children discounts | Rewards at normal Emirates Skywards levels (children earn Miles at the normal level also) | Rewards at normal Emirates Skywards levels (children earn Miles at the normal level also) |
Infant discounts | Rewards at 10% of normal Emirates Skywards levels (valid for Economy Class travel only) | Rewards at 10% of normal Emirates Skywards levels (valid for Economy Class travel only) |
Fee conditions | Classic Flex Plus | Classic Saver |
Date changes | Free | USD 25 * |
Refunds before travel | Free | USD 75 * |
Refunds after travel | Not permitted | Not permitted |
All other changes (within Programme Rules) | Free | USD 25 * |
Mixed Rewards | Combinations are permitted, but separate rules apply to each type of fare | Combinations are permitted, but separate rules apply to each type of fare |
* Fees waived for infants and in the case of passenger death. Fee waiver is available via Emirates Contact Centres.
**Due to the current limited nature of Premium Economy operations, Premium Economy Classic Rewards and Upgrade Rewards from Economy to Premium Economy are not currently available.
Fees and Refunds | |
---|---|
Partner Reward Fee | USD 10 per ticket, applicable to all airline Partner flight Rewards |
Fee for date changes and all other changes | USD 25 per change, per person |
Refunds and Refund Fee | Permitted only on fully unutilised tickets within ticket validity subject to a fee of USD 75. Expired Miles will not be reinstated. |
Skywards+ (including all related benefits) subscription periods shall start on the date of subscription and shall expire on last day of the same month in the following calendar year. Skywards+ subscription shall not auto-renew. Members’ Accounts will be updated following subscription to reflect their subscription level, details and available benefits.
As an added security measure, Emirates Skywards has introduced a second‑level authentication through use of a one-time passcode for certain Account activities, such as Account login, profile updates and redemption activities (one‑time passcode service).
A one‑time passcode is a randomly generated number which Emirates will SMS and/or email to a Member in connection with certain Account activities. This is a second‑level authentication, which may be required from the Member in order to confirm that the Account activity has been authorised by the Member. The Member will be informed at the time of the relevant Account activity if a one‑time passcode is required.
Where a one‑time passcode is required in connection with a Member’s Account, Emirates will send the one‑time passcode by SMS to the Member’s registered mobile number and/or an email to the Member’s email address registered on their Emirates Skywards Account (as shown in the Member’s Account profile).
Members should ensure that all information (including, but not limited to, contact details) provided to Emirates is accurate and up to date at all times. If a Member fails to provide Emirates with or update any required information, Emirates may not be able to issue the one‑time passcode which may result in a Member’s inability to access their Account. Members can update their Emirates Skywards Account profile at any time to ensure that their contact details are up to date.
Emirates may, in its sole discretion, contact a Member (including on a recorded line) to verify a Member’s identity and the Account activity. Repeated failure to input the correct one‑time passcode may result in a Member’s Account becoming locked or in the imposition of other restrictions on its use, as prescribed by Emirates from time to time. As part of its fraud prevention and Member verification procedures, Emirates may request further details or identification from a Member.
Members should not allow their Account number or one‑time passcode to be used by any other person and Members should at all times ensure that their Account number and one‑time passcode is not disclosed to any other person. If a one‑time passcode is disclosed to or discovered by any other person, the Member should immediately notify Emirates Skywards of the incident by contacting SkywardsMemberVerification@emirates.com.
Through the use of the one‑time passcode service, members authorise Emirates to communicate the one‑time passcode to the Member and to authenticate the Member’s identity and Account activity through use of the one‑time passcode. If a Member cannot provide the one‑time passcode or if authentication via one‑time passcode fails, Emirates may restrict access to the Member’s Account.
The mobile service provider may not allow a Member to receive the one‑time passcode via SMS if the Member is abroad or using an overseas mobile service network. In addition, service charges may be levied by the service provider for receiving a one‑time passcode.
Emirates shall not, in any circumstances, be liable for any loss or damages arising out of or in connection with a Member’s inability to access their Account where one‑time passcode authentication is delayed or fails for any reason. Emirates Skywards shall not be liable for any such charges levied by the service provider or any other party.
Emirates reserves the right to add, suspend or terminate one‑time passcode services or its use temporarily or permanently at any time, without prior notice, for any reason where Emirates considers it necessary or advisable to do so, including, but not limited to, when there is a suspected breach of security, or when Emirates has reasonable grounds to suspect that information provided by a Member is not current or accurate.Emirates Skywards is governed by these Programme Rules. Emirates Skywards reserves the right to change, modify or amend any part of the Emirates Skywards programme at any time in accordance with the Programme Rules. This right includes, but is not limited to, changes in Emirates Skywards partner affiliation, rules for earning and redeeming mileage credit, rules for use of travel awards, flight schedules, Member travel benefits and specific features of promotional offers.
The information published on the Website or the Emirates App may be incomplete or include inaccuracies or typographical errors. Emirates Skywards does not represent or warrant that access to the Website or the Emirates App will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on the Website or the Emirates App. Emirates makes no representations about the suitability of the information, products, and services contained on the Website or the Emirates App for any purpose. All such information, products, and services are provided "as is" without warranty of any kind. Emirates hereby disclaims all warranties and conditions with regard to the information, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non infringement.
IN NO EVENT SHALL EMIRATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE WEBSITE OR THE EMIRATES APP OR WITH THE DELAY OR INABILITY TO USE THE WEBSITE OR THE EMIRATES APP, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THE WEBSITE OR THE EMIRATES APP, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE OR THE EMIRATES APP, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE.
The Website or the Emirates App may contain hyperlinks to websites operated by third parties. Such hyperlinks are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. Emirates’ inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites and Emirates accepts no liability for their content.
UNDER NO CIRCUMSTANCES SHALL EMIRATES BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR USE OR RELIANCE ON INFORMATION OBTAINED THROUGH THIRD PARTY WEBSITES.
This Website contains bulletin boards and other message or communication facilities, some of which are offered to Emirates Skywards' upper tier Members only. Any opinions, views or statements expressed or made by a Member in the course of using those facilities are those of that Member and not of Emirates. Emirates is under no obligation to review any messages; information or content posted on the Website and assumes no responsibility or liability relating to any such submissions. Notwithstanding the above, Emirates reserves the right to review, edit or delete without notice any contents of the submissions received from members, including bulletin board postings, which it deems in its sole discretion to be illegal, offensive or otherwise inappropriate. You understand that you are responsible for any material you may submit to the Website. You agree that when posting a message on the Website, you shall not do any of the following:
You further agree that when using the Website or the Emirates App you shall not:
You agree to indemnify Emirates, its employees, agents and representatives, and to hold them harmless from and against any and all claims, and liabilities (including legal costs) that may arise from your submissions to the Website or the Emirates App, from your use of material obtained through the Website or the Emirates App, from your breach of these Programme Rules, or from any such acts arising through your use of the Website or the Emirates App.
Emirates reserves the right, in its sole discretion, to deny access to the Website or the Emirates App or any portion of it without notice or liability.
The use of your personal information in connection with Emirates Skywards is governed by Clause 20 of these Programme Rules and the Privacy Policy(Opens page in the same tab).