HELP
Request a refund
Complete our form to request a refund for flights or related services, such as lounge access or excess baggage.
Important Information
You can request a refund by completing our form. We will process the refund according to the rules of your fare at the time you bought your ticket.
You may use this form for refund of taxes if applicable, after completing your journey to avoid cancellation of the unused portion of your journey.
If your ticket is issued by a travel agent please contact the agent for a refund. If you purchased a paid seat through a travel agent you may request a refund for this service using this form after travel or after refunding the ticket.