Adding Emirates to your safe sender list

Your Internet Service Provider (ISP) or email client may be using filters to block email and this may be affecting the receipt of email from Emirates. If you believe this is happening, please consult the help section related to your email program below or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Emirates will be accepted.

1. On the toolbar at the top, click on the ‘Mail’ icon.
2. From the dropdown menu select ‘Preferences’, then click ‘Junk Mail’.
3. In the ‘Junk Mail’ pane, under the ‘exempt from junk mail filtering’ section, ensure ‘sender of message is in my contacts’ is checked.
4. Open the email message.
5. Click the dropdown menu on the sender details.

1. Open the email.
2. Click on the ‘More‘ in the dropdown menu next to the reply button.
3. Click on ’Add Sender to Contact List’.

1. Click on the 'Settings' icon.
2. Click on 'Options'.
3. Click on 'Safe and blocked senders'.
4. Go on 'Safe Senders' and add our domain (@example.com) to the list.

1. Open the email message.
2. Click on the ‘Action’ dropdown menu.
3. Click on ‘Add sender to contacts’.
4. The name and email address from email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
5. Click ‘Save’.